Sri Lanka’s life insurance leader said it has activated web-based, mobile-phone based and app-based payment options to ensure policies will not lapse during the period of curfew and self-quarantine, and that the company’s call centre and social media messaging sites are all activated to respond to customer queries.
“These are extremely challenging times for customers and companies alike, and the best way to ensure we survive the crisis together is to maximise the possibilities offered by technology to look after all stakeholder interests with minimal disruption,” Ceylinco Life Managing Director Mr Thushara Ranasinghe said.
“The steps we have taken will ensure our policyholders can stay home and safe, confident they will not suffer the consequences of a lapsed policy.”
Among the premium payment methods offered by Ceylinco Life are the ‘Easy Pay’ option hosted on the company’s website which can be accessed and operated with ease.
The policy number is all that is required for payment of premiums with minimum hassle.
Ceylinco Life also offers a ‘Direct Pay’ option via sms, where a link is sent for customers to enter their policy details and credit/debit card credentials securely online.
Additionally, the Company said it has partnered with most major banking institutions in Sri Lanka as well with mobile wallet services such as FriMi, eZ Cash, mCash and Genie to facilitate anytime, anywhere premium payments.
For existing as well as prospective customers who need information or clarifications, Ceylinco Life’s interactive chatbot ‘Ceylena’ is available 24 hours of the day to help visitors to www.ceylincolife.com/ by answering their queries relating to life insurance.
Ceylinco Life is also geared to address any queries relating to the Company’s online payment options via its hotline 0112461461 or via its WhatsApp and Viber accounts on 077 5776556.
Policyholders that need to make a claim are advised to call the Company’s call centre, which would then set the process in motion by arranging for necessary documents to be sent via email or WhatsApp for claim settlement direct to the policyholders’ accounts.
Declared the ‘Peoples Life Insurance Service Provider of the Year’ for the 14th consecutive year at the 2020 SLIM-Nielsen Peoples Awards, Ceylinco Life was also adjudged Sri Lanka’s most valuable life insurance brand by Brand Finance in 2019, and in the same year was ranked among the 10 ‘Most Admired Companies’ in the country by the ICCSL, named the Best Life Insurer in Sri Lanka for the sixth consecutive year by World Finance, and ranked sixth overall in the Business Today ranking of the country’s top 30 companies.
Ceylinco Life has close to a million lives covered by active policies and is acknowledged as a benchmark in the local insurance industry for innovation, product research and development, customer service, professional development and corporate social responsibility.