With the ongoing pandemic, the Bank is actively driving digital innovations to facilitate customers to experience a seamless banking experience with a wide range of digital tools tailor made to cater to these challenging times.
DFCC Virtual Wallet, the first mobile wallet launched in the banking industry in 2015 was upgraded recently by adding a new user interface and 18 new features such as checking bank balances, interest rates, maturity dates on fixed deposits and loan balances, due date etc.
Customers are also able to add their DFCC credit cards onto their wallet and view the credit card details, card limits available balance, minimum payment due, payment due date, card status, cash back rewards value, card transactions and credit card statements of the last 3 months.
Existing DFCC Customers can download the app and self-onboard using their debit cards or call the hotline and activate the wallet.
Furthermore, fund transfers are enabled within DFCC Bank accounts, CEFT transactions to any other bank accounts and paying other bank credit cards via CEFT has also been enabled.
In addition, customers can download or share the CEFT transfer confirmation receipt to beneficiaries and also have the option to top up the wallet and make bill payments to mobile and telecommunication service providers, utility services, insurance providers, send money to mobile request funds.
Moreover, the card less withdrawal feature available in the DFCC Virtual Wallet has also enable customers to withdraw cash from nearly 135 DFCC ATMs and 52 CRMs island wide.
The DFCC Bank website has re-launched with novel features such as, an online application to open savings and special deposit accounts, applying online for a credit card of your choice, and even browsing through a credit card promotions page which is sorted based on the preference of the customer.
The site is integrated with DFCC Chatz (Chat bot, live chat and video chatz) to provide prompt service.
The site boasts a credit card comparison matrix, allowing customers to select their preferred credit card and apply for the same.
A new feature which permits customers to add promotions to their Google calendar has been introduced to ensure customers do not miss out on credit card offers.
In terms of digitalization, DFCC “MySpace Self Banking” concept introduces ATMs, CRMs, Cheque deposit kiosks and Pay-and-Go machines where customers can perform Cardless/Card based cash deposits, withdrawals, credit card payments, bill payments, cheque deposits etc.
DFCC Bank is one of the few banks which does not charge a fee when making cash withdrawals in DFCC ATM/CRM machines.
The CRMs of DFCC Bank permits customers to perform cardless/card-based cash deposits and withdrawals from a single unit.
The CRM service has been expanded to 52 locations, with DFCC collaborating with Lanka IOC to introduced 8 off site CRMs at their fuel stations with 24/7 access.
Cheque deposit kiosks have been developed and launched in nine locations, and will further expand to 16 locations soon.
DFCC Bank partnered with Mega pay and introduced Pay-and-Go machines in 28 locations where customers can walk in and top-up their mobile phones and pay up to 55 different billers.
DFCC Bank also re-launched “Mobile Teller” - doorstep banking service offered by a staff representative, which accepts real time cash deposits via a mobile device.
This offers customers the option of completing cash deposits at their preferred location provided it is within a 20 km radius from the branch that offers the service.
Digital payment options have also been introduced recently and DFCC Bank was the first to introduce DFCC Pay integrated with Lanka QR and Just Pay.
Visa functionality has also been allowed making the app usable abroad as well.
Customers can also interact with the DFCC chat bot in a language of their preference, either on Facebook Messenger, Viber or in the website.
A new normal feature that was introduced post lockdown is DFCC Video Chatz where customers can interact via video to a call centre agent.
Speaking about these revolutionary feats, DFCC CEO Lakshman Silva said, “There has been no doubt in the vital part technology plays in our lives, and it is an objective of DFCC Bank to equip ourselves with the highest standards of digital innovations, to simplify the banking experience of our customers, while simultaneously disrupting the banking sector in Sri Lanka.
For instance, with the Covid-19 pandemic, it was much easier for DFCC to adapt to the ‘new normal’, given that we already had various digital initiatives in place.
From advancements in the DFCC Virtual Wallet app, to mobile units in place to deliver money to the customers.
It is safe to believe that we are on track to achieving our goal of being the most customer-centric and digitally enabled bank by 2025.”
Photo Caption - DFCC Bank’s Digital Banking Services