The company confirmed a temporary disruption caused by the non-performance of a former local last-mile delivery partner during the first three weeks of May.
This delay affected the timely handover and tracking of TEMU parcels that had already arrived in Sri Lanka.
“We regret the inconvenience caused to TEMU customers who have been waiting for their orders,” a CPEX spokesperson said.
“The withheld parcels were returned to us in the early hours of May 20 and were immediately assigned to a new delivery partner for priority dispatch.
Unfortunately, some packages were already withheld for nearly a month, and the sudden stop of service by the former delivery partner resulted in backlog parcels not being timely delivered, which led to many customers’ dissatisfaction.”
The matter has received direct attention from CPEX’s global leadership in Hong Kong and its South Asia regional office.
The CPEX Sri Lanka logistics team has since been working around the clock with new courier partners to resume deliveries efficiently and securely.
CPEX confirmed that nationwide deliveries officially recommenced on 20 May 2025, with tens of thousands of parcels successfully delivered to date.
All eligible TEMU packages affected during the disruption have been dispatched from the CPEX warehouse by 26 May, and customers across Sri Lanka can expect delivery in the coming days.
Customers are encouraged to check the status of their orders via the TEMU mobile app and remain alert to SMS updates and calls from CPEX courier partners.
If tracking appears unchanged, the package is likely queued for last-mile dispatch.
CPEX extends its sincere apologies to affected customers, and reaffirmed its commitment to strengthening logistics partnerships and improving service transparency to prevent future disruptions.
The company also urged the public to rely only on official updates and to contact authorized support channels for assistance.
Given the misinformation being circulated on social media channels regarding the event, the public is advised to verify the accuracy of circulating content before drawing conclusions based on social media posts.
About CPEX
CPEX (Cross-border Parcel Express) is a global logistics and e-commerce delivery company specializing in fast, reliable cross-border shipping solutions.
As a trusted logistics partner to leading international platforms such as Temu, CPEX connects global merchants to customers across Asia and beyond.
With a growing presence in Sri Lanka and South Asia, CPEX is committed to ensuring safe, transparent, and timely parcel deliveries through advanced tracking systems, strategic local partnerships, and world-class customer service.
For more information, visit: www.cpexworld.com