vivo extends product warranty for Sri Lankan Customers

Wednesday, 08 April 2020 09:32

In the wake of current COVID -19 outbreak, following the government directive vivo, the global smartphone brand has closed all of its service centers in Sri Lanka until further notice.

This strict measure has been taken to ensure the safety of customers and em-ployees.

However, in order to compensate for this vivo has extended the warranty for its smartphones in Sri Lanka.


Accordingly, the customers with vivo devices that are up on warranty expiration in-between 16th March to 30th May 2020 has been extended till 31st May 2020.


This automatic ex-tension is only applicable for vivo devices purchased in Sri Lanka.


Customers can check the sta-tus of their warranty easily on vivo’s website by entering the IMEI number.


Hence, as a global organization with greater sense of Corporate Social Responsibility, vivo believes that the exten-sion of the warranty would facilitate the costumers and show that #vivocares.

“In this crucial time, we stand to our commitment and this warranty extension is provided to fa-cilitate our valued customers amid the COVID -19 outbreak” said Mr. Kevin Jiang, CEO, vivo mobile Sri Lanka.


The offer remains unchanged until further notice and vivo customers can reach out via company hotline 0115 677 677, or email to This email address is being protected from spambots. You need JavaScript enabled to view it. or drop a message at fa-cebook page www.facebook.com/vivoSriLanka for all service related queries.

Vivo has already taken a slew of initiatives to curb the spread of COVID – 19.


Employees in Sri Lanka are asked to work from home to support the vivo users.


During these tough times, the wellbeing of our customers, partners, employees and fellow citizens is our number one priority.

About vivo


vivo is a leading global technology company committed to creating trendsetting smart mobile products and services.


vivo has been certified in over 100 countries and regions worldwide.


On the global market sphere, vivo is currently present in over 38 markets globally and features offline retail stores in over 1,000 cities worldwide.


From hardware design and manufacture, to software development, (Android based Funtouch OS), vivo has built a complete and sus-tainable ecosystem.


Currently, 20,000 operators work in vivo, under four head offices in Dongguan, Shenzhen, Nan-jing, Chongqing.


3,000 engineers are working in nine R&D centers in San Diego, Shenzhen, Nanjing, Beijing, Hang-zhou, Taipei, Dongguan, Tokyo and Shanghai.


The company houses five production centers in Dongguan, Chongqing, Indonesia, India and Bangladesh.

Last modified on Wednesday, 08 April 2020 09:47