Citizens Development Business Finance PLC (CDB), an esteemed customer of John Keells IT, marked a significant milestone with this new RPA system, which has the capacity to streamline its operational processes in addition to enhancing the overall efficiency and effectiveness of the organization.
This newly implemented RPA system enables CDB to fast-track multiple processes including customer onboarding, credit card operations, recovery, gold loan management, CRIB operations, auto finance, and insurance.
This process will provide superior service to the customers via increased internal efficiencies while reducing manual labor and optimizing back-end processes.
Ever since it started operations in 2017, JOHN KEELLS IT has delivered transformative value by the power of automation to organizations across many verticals such as banking and finance, manufacturing and software services. Its parent company, John Keells Holdings PLC is one of the beneficiaries of the RPA technology from the very early stages.
As a result of its extensive focus on automation, CDB has won the prestigious UiPath Automation Excellence Award for 2020.
UiPath is one of the leading technologies, which was selected to be adopted for Automation with the consultation of John Keells IT as the consulting and implementation partner for this journey.
Sharing his thoughts on the win, Dave De Silva, Executive Director - Business Operations of CDB said, “This win reinforces our commitment towards building a business model that is sustainable and digitally driven.
Through this automation we were able to provide our customers with a better service while providing our employees with a platform to work more efficiently.
We believe that the banking and financial industry can drastically improve overall business operations by applying Robotics and Automation.
CDB will continue to disrupt the traditional norms in the finance industry”.
“CDB Finance PLC (CDB) is one of the first to take bold steps of looking at Automation with UiPath.
Today we have developed the roadmap and work with the leadership on this journey with a 360 degree understanding of their business from processes, people and technology to ensure this provides a competitive advantage to CDB” COO of John Keells IT Software Solutions and Services, Ms. Dilini De Alwis stated.
Its outstanding efforts in RPA automation has helped John Keells IT win the prestigious “Partner of the Year Award” from Uipath last year.
“The award recognized us for the long-term commitment we made in the RPA technology as a whole, our commitment to Uipath and the value we created to our customers throughout the years” Dilini further added.
“The innovation is only at its initial stages with Automation and RPA.
We remain committed to ensuring that we continuously innovate and continue to build momentum in the market.
John Keells IT not only supports the technology but provides consultative engagements to businesses taking the automation journey on change management and re-skilling of people which is a key enabler to deploy RPA” stated Ramesh Shanmuganathan, CEO of John Keells IT.
John Keells IT is a wholly-owned subsidiary of Sri Lanka's most significant and premier conglomerate, John Keells Holdings PLC (www.keells.com).
Together with its strategic partners in the likes of SAP, MICROSOFT and UiPath, JOHN KEELLS IT is uniquely poised to create a VALUE ECOSYSTEM for the valued clientele, which is unparalleled of its kind.
JOHN KEELLS IT, as it is known, transforms organizations in 4 stages; JOHN KEELLS IT-Transact, JOHN KEELLS IT-Transform, JOHN KEELLS IT-Engage and JOHN KEELLS IT-Innovate.
Today the mission of organizations is to evolve from "JOHN KEELLS IT-transact" state to "JOHN KEELLS IT-innovate" state while completing the transform and engage journeys.
Photo Captions - Dave De Silva - Executive Director Business Operations of CDB / Dilini De Alwis – Chief Operating Officer, Software Services and Solutions, John Keells IT