This certification, awarded by Bureau Veritas India, underscores SHL's commitment to providing high-quality healthcare products that meet customer and regulatory requirements, emphasizing customer satisfaction by understanding and meeting customer needs and expectations.
The ISO 9001:2015 certification also supports a performance-based operations system, driving continuous improvements in overall company performance and a focus on quality.
Furthermore, the certification highlights SHL’s dedication to maximizing resource utilization, ensuring operational efficiency, and minimizing waste, while promoting a culture of customer-centricity to remain fully attuned to the needs and expectations of customers.
Furthermore, this certification marks SHL's ongoing journey towards establishing a Total Quality Culture within the organization, fostering a culture of excellence at every level.
Commenting on the certification, Sunshine Pharmaceuticals Chief Executive Officer Shantha Bandara said,
“Receiving the ISO 9001:2015 certification is a significant milestone for Sunshine Healthcare Lanka Limited. It reflects our unwavering commitment to maintaining the highest standards of quality, efficiency, and customer satisfaction.
This certification reaffirms our dedication to delivering the best healthcare solutions and marks an essential step in our journey towards excellence."
ISO 9001:2015, granted by the United Kingdom Accreditation Service (UKAS), is a globally recognized quality management standard developed and published by the International Organization for Standardization (ISO).
The certification provides a model for companies of all types and sizes to use in building an effective quality management system.
The standard is based on several quality management principles, including having a strong customer focus, involvement of high-level company management, an outlined process-based approach, and ongoing improvement of the aforementioned approach.